Offpricesoft.com - Frequently Asked Questions

F.A.Q

I bought a software key. What should I do next to get the necessary software?

After payment, you will get the key:
1. You will receive an email with a link to download the program and a license activation key. If there is no email, check your spam folder.
2. Go to your personal account on the site - my orders - click on the purchased product and you will see an activation key and a link to download the program. If you ever reinstall the program, you can always find the activation key in your personal account.
After downloading the program, follow the instruction to activate the license key on your device.

I’ve bought the key but received error message while activation: “The key has already been used”. What should I do?

This error message can be generated in following reasons:
1. You’re traying to activate the software in more devices than the license key is intended for. (You shouldn’t do that! Even if you succeed, we have a tools to find and deactivate this license)
2. You have to contact us with screenshot attached to your message. We will investigate the problem and provide solution, so you’ll get your new software up and running in short time.

I'm not sure if this software will work for me. Do you have trials?

We do not have. Perhaps there are trial versions on the website of the manufacturer of the software you are interested in. Read the product description carefully, especially the points about compatibility with operating systems. If you are not sure - ask us.

I had Microsoft Office installed on my computer. I have already tried everything, but I cannot remove it to install a new version. What to do?

Indeed, some versions of the Microsoft Office are quite difficult to remove. You’ll receive detailed step-by-step instruction from us how to completely remove Microsoft Office including the key from your machine. You can also try Microsoft's complete Office uninstallation tool https://aka.ms/SaRA-officeUninstallFromPC

How do I know you sell authentic software? Your prices are cheaper than average market price!

We are certified software reseller. We sell license keys which you can activate after downloading from official software developer web site only! Regarding prices – as always, we constantly look for best deals around the world to offer best available price to our clients.

I bought a laptop without Windows. I understand that I need another computer to install?

Yes, when you buy Windows, you get a link to the distribution kit and to create bootable media you will need another PC with Windows installed + an 8GB flash drive or higher.

Can I install Windows / Office myself? What if I fail? Can I get my money back?

There is nothing difficult in installing Windows, but you still need to have basic knowledge - to understand how to create installation media, select it as bootable, and so on. We will help with difficult questions, if any, but it is assumed that you have the basic knowledge. If not, it is better to hire a specialist in your city. Office is even easier to install. You need to have an idea of how, in principle, programs are installed on your operating system. in any case, we are selling a license, not an installation service or consultation. We are not responsible for the inability to install the product due to non-compliance with system requirements, lack of user skills, problems with the Internet connection, regional inconsistencies, and so on. Claims are accepted only on issues of direct product activation (not downloading, creating installation media, installation, and so on). In the case of Office 2016 and 2019 products, we only guarantee that the license is linked to the user's Microsoft account. In particular, we are not responsible for the performance of the product after a lapse of time after purchase (only if the question does not concern re-activation, if provided). Also, we are not engaged in training users to work with the purchased software, we are not engaged in setting it up. Please be understanding.

What does bind to hardware mean?

OEM versions of Windows and Office are “tied” to hardware after activation. It does this by automatically transferring information about the user's motherboard and the installed Microsoft server license. Reinstallation, reinstallation on the same computer is possible, transfer to another computer is not provided. The license is tied to the motherboard. RAM, hard drives, video cards, peripherals and so on do not matter, that is, without losing the license, you can change everything except the motherboard. If you change the motherboard, the license will be cancelled. FPP / ESD licenses are not subject to these restrictions.